Privacy policy

Effective Date: February 3, 2025

Introduction

Scape Gear Global ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (scapegear.com) and related services (collectively, the "Services"). By accessing or using the Services, you consent to this Privacy Policy. If you do not agree, please discontinue use immediately.

This Privacy Policy applies to all personal information collected during any written, electronic, and oral communications, or collected online or offline, including our website and corresponding webpages, software applications, or mobile applications that link to this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, operational practices, or other necessary updates. Any revisions will be posted with the updated "Effective Date." Your continued use of the Services constitutes acceptance of any revised terms. We encourage you to review this Privacy Policy regularly and stay informed about how information is protected.

Information We Collect

We collect personal information from various sources, including:

1. Information You Provide to Us

We collect personal information that you voluntarily provide when you:

  • Complete forms on the Site or interact with us via email, chat, or phone.

  • Create an account with us.

  • Make a purchase or request services.

  • Request customer support or submit returns/exchanges.

  • Subscribe to newsletters, promotions, or updates.

  • Apply for a job or become an employee.

  • Participate in surveys, contests, or promotions.

Personal information we collect includes:

  • Name, mailing and billing address.

  • Email address, phone number.

  • Payment details (credit/debit card, bank account info, gift card data).

  • Purchase history and transaction details.

  • Customer service interactions.

  • Marketing preferences and survey responses.

2. Information We Collect Automatically

When you access or use our Services, we collect certain personal information automatically, including:

  • Device Information: IP address, browser type, operating system, and device details.

  • Usage Data: Browsing history, interactions with our website, shopping cart activity.

  • Cookies and Tracking Technologies: Web beacons, session tracking, and analytics data.

  • Geo-location Data: Subject to device permissions, we may collect location data to customize your experience.

  • Session Recording: We use Quantum Metric to track and analyze user activity to improve our website experience.

3. Information We Receive from Third Parties

We may collect personal information from third parties, including:

  • Payment Processors: Bank and payment details for transactions.

  • Marketing & Analytics Providers: Insights on user behavior and engagement.

  • Third-Party Applications & Social Media: If you engage with our social media pages or third-party advertising services.

  • Fraud Prevention & Security Partners: To prevent fraudulent activities and enhance security.

How We Use Your Information

We use collected information for the following purposes:

  • Providing Services: Processing orders, payments, shipping, returns, and account management.

  • Improving Services: Enhancing functionality, troubleshooting issues, and optimizing the user experience.

  • Marketing & Advertising: Sending promotional messages and tailoring advertising content (opt-out available).

  • Security & Fraud Prevention: Monitoring for suspicious activities and unauthorized access.

  • Legal Compliance: Meeting regulatory requirements and enforcing our terms.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance website functionality, personalize experiences, and analyze traffic. You may manage cookie preferences through browser settings; however, disabling cookies may impact certain features. For details on cookies used in connection with Shopify services, visit: Shopify Cookie Policy.

How We Share Your Information

We may share personal information with:

  • Service Providers: Payment processors, IT support, data analytics, and fulfillment partners.

  • Marketing & Business Partners: Advertising, promotions, and strategic partnerships (in compliance with applicable laws).

  • Legal & Compliance Authorities: If required by law, we may disclose data to government agencies or regulatory bodies.

  • Corporate Transactions: In the event of a merger, acquisition, or asset sale.

  • Affiliates & Subsidiaries: Within our corporate group to streamline operations.

We do not sell or share sensitive personal information without your explicit consent.

Data Security & Retention

We implement industry-standard security measures to protect personal data. However, no system is 100% secure. In the event of a data breach, affected users will be notified as required by law.

Personal data is retained based on business needs, legal requirements, and dispute resolution policies. Retention periods depend on:

  • Compliance with applicable laws and regulations.

  • Resolving disputes or enforcing agreements.

  • Maintaining records for tax, audit, or legal claims.

Once retention periods expire, we securely delete or anonymize personal data.

Your Rights & Choices

Depending on your location, privacy laws may grant you the following rights:

  • Access & Portability: Request a copy of personal data we hold about you.

  • Correction & Deletion: Request correction or deletion of inaccurate or unnecessary information.

  • Opt-Out of Marketing: Unsubscribe from promotional emails at any time.

  • Restriction of Processing: Request that we limit how we use your data.

  • Withdrawal of Consent: Where applicable, withdraw consent for data processing.

  • Appeal Rights: If we deny a request, you may appeal the decision.

  • Authorized Agents: You may designate an agent to submit requests on your behalf, subject to verification requirements.

To exercise these rights, contact us at support@scapegear.com. We will verify your identity before processing any request.

 

Additional Rights for U.S. and Canadian Residents

We comply with U.S. state privacy laws, including privacy laws in California, Colorado, Connecticut, Utah, Virginia, and Canada. 

Residents in these jurisdictions may:

  • Request disclosure of collected personal information.

  • Request deletion of their personal information.

  • Opt-out of data sales or targeted advertising.

  • Limit the use of sensitive personal information where applicable.

To exercise your privacy rights, contact us via email or visit our online opt-out form.

Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal data from minors. If you believe we have collected such data, please contact us immediately for removal.

International Data Transfers

Your data may be transferred and stored in the United States and other jurisdictions with different data protection laws. We take necessary steps, including contractual safeguards, to ensure compliance with international privacy regulations.

Third-Party Websites & Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing personal information.

Legal Disclosures & Liability Limitations

While we take extensive measures to protect your data, we are not responsible for:

  • Unauthorized access due to user negligence (e.g., weak passwords, account sharing).

  • Data breaches beyond our reasonable control.

  • Misuse of publicly shared information.

If you engage with third-party platforms through our Services, their respective privacy policies apply.

Contact Information

For any questions regarding this Privacy Policy or to exercise your rights, please contact us:

Scape Gear Global
1603 Capitol Avenue, Cheyenne, WY, 82001, US
Email: support@scapegear.com

Acknowledgment & Consent

By using our Services, you acknowledge that you have read and understand this Privacy Policy and agree to its terms. If you do not agree, you must discontinue use immediately.